Fill out a request form and include it in your package.

If at all possible, remove the media from the computer. Get expert help if necessary. Send us just the hard drive(s), tape(s), floppy, jaz, zip, optical, flashcard, microdrive etc.

Handle a hard disk drive as you would handle an egg. Handle failed hard disk drives with the same care as new drives. Use the original shipping materials, if you still have them. If not, they are relatively easy to replicate:

1.) Wrap media in an anti-static bag or tinfoil to prevent Static Electricity.

2.) Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 1 Kilo drive.

3.) Pack securely with foam, bubble wrap, or newspaper so the media will not move from the middle of the box. Avoid using peanuts as contents will settle to the bottom of the box.

4.) If sending a computer, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least 6 inches for insulation. The heavier the unit, the more insulation required.

Unix Operating systems including:

SCO OpenServer and Xenix,

UnixWare from Novell and SCO,

Solaris,

Linux with ext2fs, xfs, reiserfs & jfs filesystems on standalone & RAID volumes,

BSD-based systems such as FreeBSD, OpenBSD and NetBSD, BSDI,

LynxOS,

QNX.

Unix Systems including:

Solaris on Sun/SPARC equipment, with ufs and Veritas VxFS filesystems

HPUX on Hewlett-Packard workstations with hfs and Veritas VxFS filesytems on standalone and LVM volumes

IRIX on SGI workstations with efs and xfs filesystems,

VMS & OpenVMS running on Compaq & DEC equipment using ODS filesystems

AIX on IBM RS/6000 with jfs filesystems on LVM volumes.

Online Hard Drive Recovery Quote or Print a Work Order Request Form.