West End House
33 Lower Richmond Road
Mortlake, London
United Kingdom
tel: 020 8487 5533
fax: 020 8487 5522
 
  INSTRUCTIONS: Print the form, fill it in, sign, fax us a copy at 020 8487 5522 and include the original with the media you ship.
 
CONTACT INFORMATION
Company: Address:
Phone: Fax:
Contact Names:
Email Address:
Credit Card Information (The credit card will not be charged unless the recovery is successful. We accept Solo, Switch, Master Card and Visa.)
Price Quoted For Recovery: Customer Care Representative You Spoke With (Bill, Marius, Wayne, Dave, Brett, Dick etc.):
To help us better selrve you and our other customers, please tell us how you found us:

Search Engine Used:

 
Term Or Phrase Used To Search:

 
 
 
 
INFORMATION ABOUT MEDIA FOR RECOVERY
What Type Of Media (Hard Drive, Laptop Hard Drive, RAID): Can We Break The Seals On The Media If Necessary? (yes/no)
Operating System (Windows XP, OS 9, Linux): File System If Known (NTFS, HFS, FAT32):
Maufacturer: Model Number:
Number Of Volumes Or Partitions On The Media: Serial Number:
How Much Data Was On The Media? Purchase Date Of Media If Known:
What Data Is Most Important For Recovery? Files, Folders
(eg: C:\My Documents). What type of files (eg: .xls, .doc):		 What Media Should Be Used To Return Your Data?

________I Wish To Buy A Hard Drive (80GB - 120GB)
________I Wish To Buy A Laptop Hard Drive (20GB - 80GB)
________CD-ROM (For 2GB of data or less)
________DVD-ROM (8GB of data or less. £20 p/DVD thereafter)
________The Formated Drive I have Incuded
________ Other, Please Specify:

 
 
 
SITUATION OF FAILURE
Reason Of Failure or In-Accessibility:
What Solutions, If Any, Have Been Tried On The Media:
 
 
SHIPPING INFORMATION
Shipping Company Used: Tracking Number:
 
 
TERMS AND CONDITIONS
1. Authorization
The client authorizes Dtidata UK, its employees, and agents, to receive and transport this media/equipment/data to, from and between their legally registered facilities.
2. Legal Rights
The client is the legal owner, representative, or otherwise have legitimate rights to the property and all data contained therein sent to Dtidata UK.
Any property left with Dtidata UK unclaimed for 90 days, will be disposed.
3. Limited Liability
Dtidata UK shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
Dtidata UK is not liable for any direct or indirect damages, including loss of data, loss of revenue, incidental or consequential, before, during or after service.
4. Confidentiality
Dtidata UK and its officers and employees agree to absolute Non - Disclosure of any and all information or data files supplied with, stored on, or recovered from client equipment.
5. Payment
Payment is due in full upon completion of successful recovery, prior to release of data (whether shipped, picked up or downloaded), unless by special previous arrangement. If we recover the data you are looking for you must pay the price quoted for the recovery.
We accept VISA, Mastercard, Solo and Switch.
6. Media Warranty:
Dtidata UK gives warranty on all return media found to be Dead on Arrival (DOA) within 14 days of shipment. Any additional warranty claims must be presented to the original manufacturer. Dtidata UK keeps all recovered data for 14 days to insure against DOA instances.
7. Shipping:
All shipping charges are the responsibility of the customer regardless if the data is recovered or not.
8. Data Guarantee:
Your recovery comes with a data guarantee, such that if an accepted recovery is not as promised, Dtidata UK will do everything possible to rectify the recovery or refund all or part of the recovery fees paid.
Approved By (Please Print) ____________________________________________________________

Date: ______________________________
Signature _________________________________